• Shut down/close all other applications that use audio or video before using Hopin (i.e., Microsoft Teams, Zoom, YouTube).
  • Disable any VPN.
  • Join Hopin on your desktop or laptop. Avoid using mobile devices, iPads or tablets to attend sessions as Hopin has limited features and is not accessible on these devices.
  • Use the latest version of Chrome or Firefox to access Hopin.
  • If you encounter audio/video issues, follow these troubleshooting tips or contact our team at the virtual help desk in Hopin.